Privacy Policy

Privacy Policy for Dr Lam Aesthetics

Effective Date: 23/02/2025

Dr Lam Aesthetics Ltd ("we”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.drlamaesthetics.co.uk/. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, and any other details you provide through contact forms and appointment bookings
• Medical and Aesthetic Treatment Information: If you provide details related to aesthetic consultations or treatments. This will include the medical history, medication history, allergies, previous treatments and current treatments. 
• Technical Data: IP address, browser type, referring/exit pages, and other usage data collected through cookies and analytics tools.
• Communication Data: Correspondence with us via email, phone, or other means.

2. How We Use Your Information

We use the collected data to:

• Provide and personalise our services.
• Process appointment bookings and respond to inquiries.
• Send promotional materials, newsletters, and updates (you may opt out at any time).
• Improve website functionality and user experience.
• Comply with legal obligations and prevent fraudulent activities.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Third-party vendors assisting with website operations, marketing, or appointment scheduling. We share your Personal Information with Aesthetics Nurse Software to facilitate appointment booking and help us provide our services. Please refer to their privacy policy on how they collect your data. 
• Legal Authorities: When required by law, court order, or to protect our legal rights.
• Business Transfers: In case of a merger, sale, or transfer of our business assets.

4. Data Security

We take reasonable steps to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices (GDPR UK Compliance)

If you are located in the United Kingdom, your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR). You have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can ask us to limit the use of your personal data.
• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data for direct marketing or other legitimate interests.
• Right to Lodge a Complaint: If you believe your data protection rights have been violated, you can file a complaint with the UK Information Commissioner's Office (ICO).

To exercise these rights, contact us at drlamaesthetics@gmail.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Dr Lam Aesthetics

 

By using our website, you consent to the terms of this Privacy Policy.